This release upgrades the Request Portal so raising an issue is faster and tracking its progress is easier. You can now speak your issue, let AI fill in the details, and follow every active work order for an asset in one place.
Why This Update
Raising an issue often means typing a long description, then picking a title, category and severity by hand. Once the issue is raised, it is hard to see what happened to it. These updates cut the effort of reporting and make the status of work orders visible straight from the portal.
Release Highlights
Faster Issue Reporting
- Use voice input to dictate the work order description when raising an issue.
- AI automatically sets the work order title, category and severity based on the description.
Work Orders in the Portal
- A new Work Orders tab lists all active work orders for the asset.
- A new Work Order Details screen opens right after you raise an issue, or when you select a work order from the list.
Impact
- Makes raising an issue quicker, especially on mobile, with voice input.
- Reduces manual data entry and keeps titles, categories and severity consistent.
- Gives requesters instant visibility into active work orders for an asset.
- Makes it easy to confirm an issue was logged and to check its progress.
